Privacy Policy

What we collect

When you enquire, we collect your name, email address, optional phone number, the programme you select and your message. We also record when you submitted the form, your adult declaration, the consent wording and privacy notice version you accepted, and information needed to manage our response and any privacy requests.

Providing this information is voluntary. Your name, email, programme, message and consent are needed to send the form; you can leave the phone number blank. Please leave out ID numbers, medical information, financial account details and other sensitive information.

How we use it

We use your information to answer your enquiry, arrange follow-up about the experience you asked about, and manage related requests. The form asks for your consent for this purpose. It does not sign you up for marketing, and we do not sell your information.

Enquiries about young people

This enquiry form is for adults providing their own contact details. If you are under 18, please ask a parent or guardian to enquire for you. Adults can ask about youth programmes without entering a child’s name or other personal details. Any information and permissions needed for a child’s participation are handled separately before booking.

Storage and access

We use Supabase to store enquiries, Resend to deliver each new enquiry by email to our team inbox, and hosting providers to operate this website. These providers process information to deliver their services. Enquiries are not publicly accessible; access is limited to people and systems authorised to handle them. Information may be processed outside South Africa, depending on the locations used by our providers.

The website does not use advertising trackers, analytics or marketing cookies. Our hosting, database and email providers may maintain technical logs for security and operation. We do not add your enquiry details to application logs.

How long we keep it

We keep enquiry information only while it is needed for the enquiry or another lawful record-keeping purpose. Each enquiry has a retention review date, initially set for 180 days after submission. A review date does not mean we need to keep the information for that entire period or that it will be automatically deleted on that date.

Information that is no longer needed should be deleted or de-identified, including the email copy in our inbox. Any justified extension is recorded with a reason and an end date. Copies in provider backups remain subject to the provider’s backup lifecycle and are not used for routine enquiries.

Your choices and rights

You may withdraw your consent, object to processing, ask for access to your information, or request a correction or deletion. Contact info@myascent.co.za. We may need to verify your identity before acting. A withdrawal does not affect processing that was lawful before it, and a legal record-keeping obligation may sometimes limit deletion.

You can also complain to the Information Regulator of South Africa.

Who is responsible

My Ascent (Pty) Ltd, Fourways, Johannesburg. For privacy enquiries, contact info@myascent.co.za.